Frequently Asked Questions (FAQ)
The most important answers regarding products, ordering and support. Can’t find your question here? Please feel free to contact us by telephone or email.
Licence keys and download information are provided automatically by email once payment has been successfully received.
- Digital provision (ESD): Access to licence details and installation information without physical delivery.
- B2B invoice: You will receive a proper invoice showing VAT.
- 24/7 availability: Our automated system enables the rapid provision of your software licences.
Yes. The trade in second-hand software licences is legally permitted in the EU under certain conditions. This is based on rulings by the European Court of Justice (ECJ) and the Federal Court of Justice (BGH).
- Audit-ready: We provide a traceable and documented chain of transfer for every licence.
- Compliance support: All relevant documents are provided in an audit-proof format.
- Transparency: The origin of the licences is documented in a traceable manner.
Yes. Businesses, public bodies and educational institutions can conveniently order from us on invoice.
- Payment terms: Usually 14 days after receipt of the licence details.
- B2B-focused: Suitable for corporate customers, public sector organisations and IT departments.
- Personalised support: We are happy to provide individual support for larger projects.
Our support team is here to help with any questions regarding activation, installation and licensing.
- Technical support: Assistance via email or remote support.
- Replacement service: Should a licence key fail to work for technical reasons, we will investigate the matter promptly.
- Experience: Support is also available for more complex server or database environments.
We mainly sell perpetual licences (licences with no expiry date).
- One-off payment: No compulsory monthly fees.
- Permanent use: Right of use with no time limit, in accordance with the manufacturer’s terms and conditions.
- Updatability: Security and stability updates are available within the respective product version.
Transparent licensing supports organisations in their internal compliance and security processes.
- Traceability: Documented provenance of the software licences in use.
- Audit support: Helpful during manufacturer audits and internal IT processes.
- Risk minimisation: Transparent licensing processes support structured IT management.
We support our customers with technical issues and consider goodwill solutions on a case-by-case basis.
- Functionality check: Licence details provided are checked prior to delivery.
- Goodwill policy: Unactivated licence keys may be assessed on a case-by-case basis following verification.
- Long-term customer focus: We prioritise sustainable business relationships and support.
Personal support & licence advice
Why buy from LizenzDeals24?
Lizenzdeals24 stands for legally compliant software licences, transparent pricing and professional digital provision. Businesses, public bodies and private customers benefit from fast ESD delivery, traceable licence provenance and reliable support covering activation, installation and licensing.
Personal support
Our customer service team will be happy to assist you with any queries regarding ordering, installation or activation.
Monday – Friday, 09:00 – 18:00
Telephone
: +49 2173 264 3330
Lizenzdeals24 stands for traceable licence provenance, legally compliant documentation and transparent software licensing. Our solutions support businesses in meeting compliance, audit and security requirements.
Licence keys and installation information are automatically sent by email once payment has been successfully received. Digital provision enables quick and straightforward activation of your software licences.
Our support team is here to assist you with any queries regarding the activation, installation and licensing of your software. Should you encounter any technical issues or have questions about activation, we are available to help via email or remote support.
